If you are staying at the hotel:
Check in at the hotel's front desk. Check in time is 3 p.m. The hotel can't guarantee an early check-in, but if your room isn't ready, they can hold your bags at the valet desk so you can continue on to the conference. As soon as you check in, continue through the hotel (follow the signs - you'll be making your way from the West Complex to the Conference Center in the East Complex). At the conference center, you will pick up your packet, which contains your name badge, a program, and other information you need for the conference.
If you are NOT staying at the hotel:
Take the Loop 101 to Scottsdale. The Chaparral Road exit is a few miles south of the Shea exit and a few miles north of the Thomas exit. Exit on Chaparral Road and drive west. The hotel is on the Northeast corner of Chaparral and Scottsdale roads, where Chaparral ends. The best place to park, with direct access to the conference center, is by using the entrance off Chaparral Road - look for it on the right after you cross Miller.
Food & Drink Info (for the hotel):
Breakfast: Hot cooked-to-order breakfast is served in the Clubhouse daily. You can dine there or take breakfast back to your suite. (Make sure you take your room key with you to breakfast.) Breakfast service starts at 6 a.m. Friday and at 7 a.m. on Saturday and Sunday.
Complimentary Afternoon Cocktails: There is a daily reception in the Clubhouse from 5:30 to 7:30 p.m. with complimentary cocktails. This is not affiliated with the conference, but is for all Chaparral Suites guests.
Poolside Drinks & Snacks: You can order drinks and snacks while you enjoy the pool. Telephones are located outside the Gazebo and Hacienda next to the pools. The operator will assist you.
Room Service: Room service is available 11 a.m. to 11 p.m.
Fourth Floor Grille: The resort's restaurant is located on the 4th Floor of the bridge between the East and West complexes. Lunch is 11 a.m. to 4 p.m. and dinner is 4 p.m. to 9 p.m.
Fourth Floor Sports Bar: The bar is located next to the restaurant. Open 11 a.m. to midnight.
Airport Transfers: When you arrive at Phoenix Sky Harbor, collect your bags then use one of the white courtesy phones in baggage claim to call the hotel. The operator will tell you where to meet the shuttle.
To return to the airport, schedule your return ahead of time. The shuttle runs every hour, on the hour, from 6 a.m. to 10 p.m. by appointment. Keep in mind that it takes about 20 minutes to get to the airport and you should arrive 2 hours before your flight departs because Sky Harbor can get busy.
Dollar Car Rental: There is a Dollar Car Rental located in the northwest corner of the Hotel Lobby. Cars are available for rent and are on the property. Dollar is open 8 a.m. to 5 p.m. Monday through Friday; 8 a.m. to 4 p.m. Saturday and Sunday.
Gift Shop is on the south side of the main lobby. It is stocked with gifts and snacks. Open 7 a.m. to 10 p.m. daily.
Tennis Courts are on the East side of the complex (next to the conference center). Information is available at the front desk.
Washers and dryers are available at two locations in the resort, one in both the East and West complex.
Fitness Center is in the East Complex, upstairs by the Tennis Court. Guests must be at least 18 years old. Equipment includes treadmills, exercise bikes, universal equipment, stair machine, free weights. The center is open 6 a.m. to 10 p.m. Monday through Friday and 7 a.m. to 10 p.m. Saturday and Sunday.
If you have any questions, feel free to ask on the loop, at the front desk, or at the conference desk.